Refund Policy

Clear, straightforward refund terms — no hidden conditions.

Last Updated: April 9, 2026

Overview

bizbot Technology, LLC ("bizbot," "we," "us," or "our") is committed to being transparent about what is and is not refundable. This policy covers our 14-day trial, one-time setup fees, and monthly retainer fees. Please read this policy in full before purchasing.

This policy is incorporated into our Terms of Service. By purchasing any bizbot service, you agree to the terms below.

Questions before purchasing? Contact us at hello@bizbottech.com or call (833) 573-5855. We're happy to clarify before you commit.

Quick Reference Summary

Fee Type Refundable? Condition
Core Orbit Trial (14 days) Free Trial Cancel anytime before the 14-day trial ends — $0 charged
Setup Fee (one-time) 50% Refund Cancelled within 48 hours of payment, before work begins
Setup Fee (one-time) No More than 48 hours after payment, or if work has begun
Monthly Retainer No Months already billed are non-refundable
Monthly Retainer No partial No prorated refunds for partial months
Vertical SaaS Trials (VitalCoach, AgentEdge, SiteLine, WattWorks, YesChef, Horizon Talent, CutRoom) Free Trial 14-day free trial, no credit card charged during trial — cancel anytime before trial end for $0

Vertical SaaS Trials — VitalCoach, AgentEdge, SiteLine, WattWorks, YesChef, Horizon Talent, CutRoom

Each bizbot vertical product (including VitalCoach, our AI coaching platform for trainers) is offered with a 14-day free trial. No credit card is charged during the trial period.

Cancel Anytime Before Trial End — $0 Charged

If you cancel your subscription at any point before the 14-day trial ends, you will not be charged. Simply cancel from your account billing page or email hello@bizbottech.com.

After Trial — Standard Monthly Terms Apply

Once the 14-day trial expires and your first monthly charge is processed, the Monthly Retainer terms above apply: no refunds for billed months, no prorated partial-month refunds, 30-day cancellation notice.

VitalCoach plans: $29/mo or $249/yr (14-day trial). Cancellation takes effect at the end of the current billing period.

Core Orbit Trial — 14 Days

Your bizbot Orbit subscription starts with a 14-day trial so you can see whether it's the right fit for your business before your first charge.

Cancel Before Trial End — $0 Charged

If you cancel before the 14-day trial ends, you will not be charged. Cancel from your account billing page or email hello@bizbottech.com before the trial-end date shown in your account.

After Trial — Standard Monthly Terms Apply

Once the 14-day trial ends and your first monthly charge is processed, the Monthly Retainer terms above apply: no refunds for months already billed, and no prorated refunds for partial months.

Setup Fees — One-Time Charges

Setup fees cover the time and resources required to configure, build, and deploy your AI systems — including chatbot scripting, voice agent configuration, workflow programming, and technical integrations.

50% Refund — Within 48 Hours, Before Work Begins

A 50% refund of your setup fee is available if you cancel within 48 hours of payment and work has not yet begun on your configuration. The 50% deduction accounts for administrative processing, account setup, and reserved onboarding time.

No Refund — After 48 Hours or After Work Begins

Setup fees are non-refundable once either of the following has occurred:

(1) More than 48 hours have passed since your payment was processed, OR
(2) bizbot has begun work on your configuration — including any scripting, system setup, API integration, or onboarding calls.

If you are unsure whether work has begun on your account, contact us before the 48-hour window closes. Work is considered to have begun upon the first onboarding call, intake form review, or any configuration activity by the bizbot team.

Setup fee refund requests must be submitted via email to hello@bizbottech.com.

Monthly Retainer Fees

Monthly retainer fees cover the ongoing delivery, maintenance, and optimization of your AI systems. These fees are billed in advance for the upcoming service period.

Cancellation — 30-Day Notice Required

You may cancel your monthly subscription at any time by providing written notice at least 30 days before your next billing date. Please email hello@bizbottech.com to initiate cancellation. See our Terms of Service for full cancellation details.

No Refunds for Billed Months

Monthly retainer fees are non-refundable once a billing cycle has been charged. bizbot does not issue refunds or credits for months that have already been invoiced, regardless of service usage during that month.

No Partial-Month Refunds

bizbot does not issue prorated or partial-month refunds. If you cancel mid-cycle, your services will continue through the end of the paid period (or until the 30-day notice period expires, whichever is later), and no refund will be issued for unused days.

We encourage you to use your full service period and take advantage of all available features before your cancellation takes effect. Our team is happy to assist with any service issues before you decide to cancel.

Disputes and Chargebacks

If you believe there has been an error with a charge, we ask that you contact us directly before initiating a credit card dispute or chargeback.

Email hello@bizbottech.com with your name, the charge amount, and a description of the issue. We commit to responding within 2 business days and resolving eligible disputes within 30 days.

Initiating a chargeback without first contacting bizbot may result in immediate account suspension. bizbot reserves the right to dispute chargebacks that are inconsistent with this policy and to provide transaction records and service evidence to the card network.

If we cannot reach a resolution directly, you retain the right to pursue remedies available under applicable law.

How to Request a Refund

All refund requests must be submitted in writing. To submit a request:

  • Email hello@bizbottech.com
  • Use subject line: "Refund Request — [Your Business Name]"
  • Include: your name, business name, purchase date, amount paid, and reason for the request

Our team will review your request and respond within 2 business days. Approved refunds are returned to the original payment method within 5—10 business days, depending on your card issuer's processing time.

You may also call us at (833) 573-5855 to discuss your request, though written confirmation via email is required to process any refund.

Changes to This Policy

bizbot reserves the right to update this Refund Policy at any time. Changes will be posted to this page with an updated "Last Updated" date. The policy in effect at the time of your purchase governs your purchase. Continued use of bizbot services following any updates constitutes acceptance of the revised policy.

Contact Us

For refund requests, billing questions, or any concerns about this policy:

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