Reviews come in. Stars drafts the reply that sounds like you.
Most review-reply tools are templates with the customer's name swapped in. Stars is different because it pulls from the same shared customer memory the rest of Orbit uses — so the reply references the actual job, the actual visit, the actual relationship. Owner approves in one click — then posts it in one tap, copy-ready.
Same review, two replies. Spot the difference.
Below is the same 5★ Google review handled two ways: a generic templated reply, and a Stars-with-memory reply that pulls from the customer's record across the brain. Same model, same prompt structure — the difference is the context.
Generic template ★★★★★
Stars with memory ★★★★★
Last job: 2026-04-22 · full re-roof · architectural shingle
Crew lead: Dave T.
Tags: emergency-leak-repair-2025, repeat-customer
Multi-platform — without juggling 5 dashboards.
All reviews land in one inbox. Replies post back to the source platform. Manual paste-in for sources we haven't wired yet — so you're never blocked.
FTC compliance, built in.
Online review fraud is a real legal exposure. Stars enforces FTC-aligned guardrails by default — even when an over-eager owner asks it to bend.
What Stars will never do
- Never offer incentives in exchange for a review. Even if the review prompt asks for it. Hard-coded refusal in the system prompt.
- Never fabricate details beyond what the review and customer memory provide. No invented job specifics, no invented compliments back.
- Never auto-post. Every reply requires owner approval click. We log who approved, when, on what device.
- Always escalate 1–3★ reviews for human review, even if the owner has "approve all" enabled. The model also flags anything where memory says the customer was a problem-resolution case.
- Never claim to be human. Replies are written in your brand voice but the legal disclosure is clear in your account: "Replies drafted by AI, approved by ownership."
These aren't toggles. They're hard-coded into orbit-stars-generate-reply.js. If you want a custom variation, that's a conversation with us — not a setting.
Stars vs the dedicated review tools.
Birdeye, Podium, Reviewly all do review management — most have done it for years. The thing they don't have is shared memory with voice + SMS + chat. Once that exists, the replies stop sounding like a tool wrote them.
| Feature | Orbit Stars | Birdeye | Podium | Reviewly |
|---|---|---|---|---|
| AI drafts the reply | Haiku · ~2s | |||
| Owner approval required | always | optional | optional | optional |
| Pulls from customer's call/SMS/chat history | shared brain | — | — | — |
| FTC incentive guardrail hard-coded | policy | policy | policy | |
| Multi-platform inbox | ||||
| Manual paste-in fallback | — | — | limited | |
| Posts the reply to the platform | you post it (1-tap copy) | auto-API | auto-API | auto-API |
| Pricing | Included with + bizbot | $299+/mo | $399+/mo | $199/mo |
Stars is how the brain finishes the customer story.
Every Recall reply, every Voice call, every Confirm booking ends with a job done — and a chance to ask for the review. Stars is what closes that loop with the same memory that opened it.