Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between bizbot Technology, LLC ("Company," "bizbot," "we," "us," or "our") and you ("Client," "you," or "your"). By accessing our website at www.bizbottech.com, initiating a trial, or using any bizbot service, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are entering into this agreement on behalf of a business, you represent that you have the authority to bind that business to these Terms.

If you do not agree to these Terms, do not use our services. We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

2. Services Description

bizbot provides AI-powered automation services for small businesses, including:

• AI Chatbots: Website-embedded or messaging-platform chatbots that handle customer inquiries, lead capture, and FAQs automatically.
• AI Voice Agents: Automated voice systems that answer incoming calls, qualify leads, and handle routine customer interactions.
• bizbot Flow: Automated follow-up sequences, appointment reminders, missed-call text-back, and CRM integrations.
• bizbot Stars: Automated review request campaigns and monitoring across Google, Yelp, and other platforms.
• bizbot Scout: Prospecting tools and data services to identify potential customers for your business.

The specific services included in your subscription are described in your service agreement or onboarding materials. bizbot reserves the right to modify, update, or discontinue specific features with reasonable notice.

BizBot Products and Verticals

bizbot delivers its services through specialized product lines tailored to specific industries, including but not limited to: SiteLine (for general contractors), WattWorks (for licensed electricians), AgentEdge (for real estate agents), Horizon Talent Agency (for performing arts professionals), CutRoom (for student and independent filmmakers), and VitalCoach (for certified personal trainers and fitness coaches). Each product is a delivery vehicle for the core services described above, customized for its target industry. These Terms apply to all bizbot products and subdomains (*.bizbottech.com) unless a product-specific addendum explicitly supersedes a provision.

3. Payment Terms

Trial Plans

bizbot offers free access to select features without a credit card required ("Free Tier"). Certain premium features and full platform access are available through a trial period ("Trial"). Trial terms vary by product:

• Standard Trial: 14-day full-feature access. Credit card required to begin. If you cancel before the end of the 14-day period, you will not be charged. After 14 days, your subscription converts to the applicable paid plan unless cancelled.
• Free Tier: Permanent access to limited features. No credit card required. Free Tier features are described at bizbottech.com/pricing.

Trial terms for specific bizbot products (SiteLine, WattWorks, AgentEdge, Horizon Talent, CutRoom, VitalCoach) are described in each product's pricing page and are incorporated into these Terms by reference. VitalCoach offers a 14-day free trial; a payment method is collected at signup and you will be charged $24/month (or $240/year) when the trial ends unless you cancel before then.

Setup Fees

Certain services require a one-time setup fee to cover the configuration, integration, and deployment of your AI systems. Setup fees are charged upon engagement and are separate from ongoing retainer fees. Refund eligibility for setup fees is governed by our Refund Policy.

Monthly Retainers

Ongoing services are billed on a monthly basis. Your billing cycle begins on the date your services go live or on a date agreed upon in writing. Retainer fees are billed in advance for the upcoming service month.

Payment Processing

All payments are processed through our secure payment processor. By providing payment information, you authorize bizbot to charge your payment method for all fees associated with your services. You are responsible for maintaining accurate billing information in your account.

Price Changes

bizbot may modify service pricing with 30 days' written notice. Continued use of services after a price change takes effect constitutes acceptance of the new pricing.

4. Cancellation Policy

You may cancel your bizbot subscription at any time. To cancel, you must provide written notice — by email to hello@bizbottech.com — at least 30 days before your next billing date.

Upon receipt of your cancellation notice, bizbot will confirm receipt and your services will continue through the end of the current billing period or the 30-day notice period, whichever is later. Services will not be terminated before the notice period expires.

Upon cancellation, bizbot will cease all automated communications on your behalf and deactivate your AI systems. You may request an export of your client data within 30 days of cancellation.

5. Refund Policy

All refund requests are subject to bizbot's Refund Policy, which is incorporated into these Terms by reference. Please review the full policy at bizbottech.com/refund.html before purchasing.

Key points: setup fees are non-refundable after work begins; monthly retainers are non-refundable once billed. Trial refunds: if you are charged at the end of a trial period but believed you had cancelled, contact us within 14 days of the charge at hello@bizbottech.com. Refunds are at bizbot's discretion based on whether cancellation was submitted before trial expiration. No refunds are issued for months after the trial conversion date.

6. Prohibited Uses

By using bizbot services, you agree that you will not use our platform or services to:

• Send unsolicited spam, bulk messaging, or communications to individuals who have not consented to receive them.
• Violate any applicable law, including the TCPA, CAN-SPAM Act, FTC regulations, or any state telemarketing laws.
• Engage in deceptive, fraudulent, misleading, or illegal business practices.
• Harass, threaten, abuse, or discriminate against individuals.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Attempt to reverse engineer, hack, or tamper with bizbot's systems, software, or infrastructure.
• Resell or sublicense bizbot's services without prior written authorization.
• Use bizbot's services in any business category that violates our policies (including adult content, illegal substances, firearms sales, or other prohibited industries).

bizbot reserves the right to terminate service immediately and without refund if we determine that you have violated these prohibitions.

7. Intellectual Property

bizbot's Platform

bizbot owns all rights, title, and interest in and to its platform, software, AI models, workflows, templates, proprietary processes, and any deliverables developed independently by bizbot. Nothing in these Terms transfers ownership of bizbot's technology to you.

Your Business Data

You retain full ownership of your business data, customer data, and any content you provide to bizbot for use in your AI systems (including business information, FAQs, scripts, and customer lists). bizbot is granted a limited license to use this data solely to deliver your contracted services.

Custom Deliverables

AI scripts, chatbot conversation flows, and other custom configurations built specifically for your business are provided to you for use as part of your service. Upon full payment and while your account is in good standing, you have a non-exclusive license to use these deliverables for your business operations.

Feedback

If you provide suggestions, feedback, or ideas about bizbot's services, you grant bizbot a perpetual, royalty-free license to use that feedback without obligation or compensation to you.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the business relationship. bizbot will not disclose your business information, customer data, or service configuration to third parties except as necessary to deliver services or as required by law.

You agree not to disclose bizbot's pricing, proprietary system configurations, or non-public business information to competitors or third parties without written consent.

9. Disclaimer of Warranties

bizbot's services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure. We do not guarantee specific business outcomes, lead volumes, revenue increases, or ROI from the use of our services.

AI-generated responses and automated messages may occasionally contain errors. You are responsible for reviewing your AI configurations and ensuring they meet your business standards before going live.

VitalCoach — Health, Fitness, and Nutrition Disclaimer

VitalCoach is not a licensed personal trainer, registered dietitian, medical provider, or healthcare professional. VitalCoach is a software tool that drafts workout programs, nutrition coaching messages, and milestone celebration copy for certified fitness professionals. All AI-generated content is advisory and must be reviewed by a qualified trainer before being delivered to any end client.

Output from VitalCoach does not constitute medical advice, medical nutrition therapy, diagnosis, or treatment. It is not intended for use with clinical populations (including but not limited to individuals with eating disorders, diabetes, cardiovascular disease, pregnancy complications, or other conditions requiring clinical oversight). Subscribers (trainers) are solely responsible for client screening, contraindications, program appropriateness, and for advising clients to consult a physician before beginning any exercise or nutrition program.

VitalCoach is not a HIPAA-covered entity and is not a HIPAA business associate. Subscribers must not upload, store, or transmit Protected Health Information (PHI) through VitalCoach. Any health-related information subscribers elect to store about their clients (goals, injuries, fitness level, equipment) is treated as general fitness data, not PHI, and is processed under our standard Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law, bizbot's total cumulative liability to you for any claims arising from or related to these Terms or our services shall not exceed $500.00, regardless of the form of action or theory of liability.

bizbot shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, loss of data, loss of customers, or business interruption, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless bizbot, its officers, employees, contractors, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of bizbot's services; (b) your violation of these Terms; (c) your violation of any third-party rights or applicable laws; or (d) any communications sent by bizbot's systems on your behalf.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California. bizbot Technology, LLC is organized under the laws of the State of California with its principal place of business at Chula Vista, California.

Before initiating any formal legal action, you agree to contact bizbot at hello@bizbottech.com to attempt good-faith resolution of any dispute.

13. Termination

bizbot may suspend or terminate your account and access to services at any time and without prior notice if you: (a) violate these Terms; (b) fail to pay amounts owed; (c) engage in conduct that harms bizbot, its clients, or third parties; or (d) use bizbot's platform for prohibited purposes.

You may cancel your services at any time in accordance with Section 4 (Cancellation Policy). Upon termination, all licenses granted to you under these Terms will immediately cease.

14. Miscellaneous

Entire Agreement

These Terms, together with any service agreement, order form, or onboarding documentation, constitute the entire agreement between you and bizbot regarding our services and supersede any prior agreements.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary and the remaining provisions will remain in full force and effect.

No Waiver

bizbot's failure to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.

Assignment

You may not assign your rights or obligations under these Terms without bizbot's prior written consent. bizbot may assign these Terms in connection with a merger, acquisition, or sale of assets.

15. Testimonials & Endorsements

In compliance with the FTC's Endorsement Guides (16 C.F.R. Part 255), bizbot discloses the following regarding any testimonials, case studies, or success stories featured on our platforms:

• Early testimonials featured on our website may include experiences from businesses operated by or affiliated with our founder. These relationships are disclosed in the interest of transparency.
• Individual results may vary. Testimonials represent specific client experiences and are not a guarantee of results for all clients.
• As independent client testimonials are acquired, disclosed founder-affiliated testimonials will be replaced.
• Any paid or incentivized endorsements will be clearly labeled as such.

16. Affiliate and Reseller Program

bizbot offers affiliate and white-label reseller programs subject to the following terms:

• Commission: Affiliates earn recurring commissions on active paid referrals at the rate specified in their affiliate dashboard. Commissions are earned only on referred accounts that pay and remain active. bizbot Technology LLC reserves the right to modify commission rates with 30 days' written notice.
• FTC Disclosure Requirement: Affiliates who are compensated for promoting bizbot must clearly disclose their material connection in all promotional content, including but not limited to social media posts, emails to their audience, blog posts, and video content. Required language includes "#ad," "#sponsored," or "I earn a commission if you sign up through my link." Failure to disclose is the affiliate's sole legal responsibility, but bizbot reserves the right to terminate affiliate accounts that violate FTC disclosure requirements.
• Income Representations: Affiliates may not make income guarantees or promise specific earnings to prospects. Any income figures shared must include the disclosure: "Results are not typical. Commission earned only on active paid referrals. Individual results vary based on referral volume and retention."
• No Spam: Affiliates may not use spam, unsolicited bulk email, or deceptive practices to promote bizbot. All outreach must comply with CAN-SPAM, TCPA, CASL (for Canadian recipients), and GDPR (for EU recipients).
• Termination: bizbot may terminate any affiliate or reseller agreement for violation of these terms, with or without prior notice, at bizbot's sole discretion.

17. SMS and Mobile Marketing

If you opt in to receive SMS communications from bizbot:

• Consent: By providing your mobile number and opting in, you expressly consent to receive automated text messages from bizbot Technology LLC at the number provided. Consent is not a condition of purchase.
• Message Frequency: Message frequency varies. You may receive up to 5 messages per month depending on your subscription and account activity.
• Opt-Out: You may opt out at any time by replying STOP to any SMS from bizbot. After opting out, you will receive a single confirmation message. No further SMS will be sent unless you re-opt-in.
• Help: Reply HELP for assistance or contact us at hello@bizbottech.com.
• Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan.
• Sender: SMS messages are sent from bizbot Technology LLC, (833) 573-5855, California, USA.

bizbot's automated SMS and email features — used on behalf of your business to contact your customers — are governed by your agreement to comply with applicable laws, as described in Section 4 (Prohibited Uses). You remain responsible for obtaining proper TCPA consent from your customers before using bizbot's SMS automation features.

17B. Client Obligations for TCPA Compliance

bizbot's platform includes SMS automation features that allow you (the Client) to send automated text messages to your own customers and leads. You acknowledge and agree that:

Consent Requirement

Before using bizbot's SMS automation features to send any text message to a person, you must have obtained that person's prior express written consent under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227. "Prior express written consent" means a signed, written agreement that: (a) clearly authorizes your business to send autodialed or pre-recorded messages, (b) discloses the purpose of the messages, and (c) is not required as a condition of any purchase.

Prohibited Uses

You may not use bizbot's SMS features to:

• Send messages to individuals who have not provided TCPA-compliant consent
• Send messages to numbers on the National Do Not Call Registry (for sales/marketing messages)
• Continue sending messages after a recipient replies STOP, UNSUBSCRIBE, CANCEL, END, or QUIT
• Send commercial text messages to consumers who have opted out

Opt-Out Handling

bizbot's platform automatically processes standard opt-out keywords (STOP, HELP, etc.) per carrier requirements. You must not override or circumvent these opt-out mechanisms.

Record-Keeping

You must maintain records of consent obtained from your message recipients for a minimum of 4 years after the last message sent.

Your Liability

You are solely responsible for your compliance with TCPA, state telemarketing laws, and CAN-SPAM. bizbot's provision of SMS infrastructure does not make bizbot a "sender" of your messages under TCPA. You agree to defend, indemnify, and hold bizbot harmless from any TCPA claims, penalties, or class actions arising from messages sent through your account.

BizBot's Right to Terminate

bizbot may immediately terminate your account without refund if bizbot determines, in its reasonable discretion, that you are using our platform to send unsolicited messages or in violation of TCPA or applicable state law.

18. Contact Information

For questions about these Terms or to submit a legal notice, contact us at:

• Email: hello@bizbottech.com
• Phone: (833) 573-5855
• Mail: bizbot Technology, LLC (EIN 42-1842381) · 1741 Eastlake Parkway, Ste 102, PMB 485, Chula Vista, CA 91915-2032