Orbit picks up when you can’t, takes the job down while the customer is still on the line, and has an itemized quote waiting when you get up — costed from your labor rate, your trip charge, your markup. You read it and you send it.
For the shop that still loses Friday-night calls to whoever answers first. Your customer hears your shop’s name, not a voicemail beep. If you don’t send a quote Orbit wrote in your first seven days, month one is on us.
You run the truck. I run 8:47pm.Orbit · Moonlight
Nothing was sent. Orbit writes it; you read it and press send. That is a product decision, not a missing feature.
No phone tree to build, nothing to port, nothing to install. Orbit takes the call you would have lost and turns it into something you can send.
We buy it and wire it up during setup. Forward your line to it after hours, at weekends, or only when you don’t pick up — your call, and your existing number never changes.
Set up with you, onceIt greets the caller with your business name, and takes down what is wrong, where, and how soon they need somebody — while the customer is still on the line, instead of a beep and a maybe.
Instead of voicemailOrbit works the call into an itemized quote and a text short enough to read on a phone, with every figure multiplied from your rate card. You read it, and you send it.
You are the send buttonLast night’s calls, oldest habit first: coffee, phone, and a list of people who tried to reach you. Tap one and it is priced off your rate card while you are still standing up — at the desk or on the phone in the truck.
Hi Marisol, Ray here from Ramirez Heating & Air. Got your call about the upstairs AC blowing warm since Tuesday. Usually that’s refrigerant, a capacitor or airflow — we’d diagnose on site. Looking at $403 including the trip. Want me to get you booked in?
Nothing has been sent. It sits here until you decide — and if the price looks wrong, change a number on your rate card and it re-prices.
Last night
Hi Marisol, Ray here from Ramirez Heating & Air. Got your call about the upstairs AC…
Same desk, one thumb. No app to install — it opens in the phone’s browser, on the driveway, before you knock.
That is the whole app, on both. There is no second screen to learn.
Most “AI receptionists” take a message and hand you a transcript. Orbit takes the call and hands you the job: what it is, what it costs on your rates, and the words to send. Everything it writes waits for you.
Four ways that call goes. The difference is not who answers — it is who prices the job, and whether you can check the number before it goes out with your name on it.
You call back first thing. They booked the other truck on Saturday morning.
A stranger picks up as your shop, reading from a script about a trade they do not know. You get a message tomorrow. Nobody priced the job.
A paragraph with a total it made up. You still write the text, and you cannot check where the number came from.
Answers as your shop, takes the job down properly, and has it priced off your rate card by morning. The quote and the text are written. You read them and press send.
These are your figures, not ours. We are not measuring your shop — we are multiplying what you type in.
Every quote is priced from your labor rate, your trip charge and your material markup. Orbit picks the hours and the parts; the server does every multiplication, so the number on the quote and the number in the text are the same number by construction — not because the writing was asked nicely.
Setup is done with you, not sold to you — we load your real rates and open the desk together. Already have a desk? Sign in.
Orbit answers with your shop’s name and does not pretend to be a human being. In our experience a caller minds a straight answer at 9pm far less than they mind a beep — the shop they can’t reach is the one they stop calling.
It cannot. There is no messaging system wired to it — Orbit writes the text and hands it to you. You send it from your own phone, in your own name. That is a decision, not a missing feature: nobody wants to find out their shop promised something overnight.
Change your rate card and run it again. Every figure is multiplied from your labor rate, trip charge and markup, and the working is printed beside each line so you can check it before it goes anywhere near a customer.
One thing: forward your line to the number we set up, whenever you want Orbit answering — nights, weekends, or only the calls you don’t pick up. Your existing number stays exactly as it is, and you can stop forwarding whenever you like.
If you do not send a single quote Orbit wrote in your first seven days, month one is free. We would rather find out quickly that it is not earning its keep.