One AI brain that remembers every customer — and acts on it.
Orbit is the always-on AI inside every BizBot product. When a missed call comes in, Orbit texts back. When the customer replies, Orbit books the appointment. When the job's done, Orbit asks for the review and sends the invoice. Six modules — one shared customer memory within your business — chained by an AI orchestrator. This is the part competitors don't have.
The modules — and what they actually do.
Each module is a working endpoint, not a slide. Click into any one to see the input/output contract, the dispatch rules, and where it sits in the chain.
Voice
LiveAI receptionist that picks up missed calls in under 2s, qualifies the lead, and hands the conversation to Recall + Confirm.
Voice.MissedCallDetected
Chains to: Recall.SendSms
Recall
LiveMissed-call text-back in seconds. Parses replies with Haiku and routes book intent straight to Confirm — no human ping-pong.
Recall.CustomerReplyReceived
Chains to: Confirm.CreateAppointment
Stars
LiveReviews come in (Google · Yelp · FB · BBB · manual). Haiku drafts a brand-voice reply that pulls from shared memory. Owner approves in one click.
Stars.ReviewIngested
Chains to: Stars.ReplyDrafted
Scout
LiveQuietly finds local businesses that match an ICP, scores the digital gap, and respects opt-out before any outreach lands.
Scout.LeadDiscovered
Chains to: Voice.QueueCallback
Confirm
LiveBooks the appointment. Reads available slots, writes to the calendar, sends both confirmations + reminders, handles reschedules.
Confirm.AppointmentCreated
Chains to: Stars.SendReviewRequest (post-job)
Chat
LiveThe widget on the website + dashboard. Same shared memory. Same orchestrator. Hands off to Recall via SMS when the visitor leaves.
Chat.SessionEnded
Chains to: Chat.SendFollowup
Three pages that answer most first questions.
If you're trying to figure out whether Orbit fits your business, these are the highest-signal pages — read in any order.
Case studies
Empty by designThe format we'll publish + the verification standard. We won't fabricate testimonials — the first real case study goes up the moment a Founding client is ready to share, with their consent.
FAQ
15 questionsPlain-English answers, including the inconvenient ones. "Is your AI better?" → "No, same Haiku as everyone else; the moat is the shared customer record."
ROI calculator
Live · 3 slidersThree sliders, transparent math. Recovered revenue, payback days, annual net. Formula printed below — sanity-check it yourself.
What happens when a customer calls and you're on a job site.
This is the canonical flow Orbit was built around. Each step is one module emitting an event the next module subscribes to. Total elapsed time — call missed to appointment booked — averages under 90 seconds.
- Customer calls. You don't pick up.Twilio fires the status webhook.
Voice.MissedCallDetectedhits the brain within 1–2s. - The brain decides: text them.Claude Haiku orchestrator looks at the event + shared memory of this number. Outputs
Recall.SendSmsaction. - Recall fires the SMS."Hi — sorry we missed you. This is the {vertical} team. What can we help with?" Customer typically replies in <5min.
- Customer texts back.
Recall.CustomerReplyReceivedemits. Haiku parses intent: book / quote / cancel / reschedule. Book intent → next step. - Confirm books the appointment.Reads calendar slots, writes the booking, fires confirmation SMS + email.
Confirm.AppointmentCreatedemits. - Job completes.Owner marks job done. Orchestrator chains
Stars.SendReviewRequest+Invoicing.SendPaymentLinkin one volley. - Review lands. Stars drafts the reply.Haiku pulls customer history from shared memory (city, last job, prior reviews) so the reply feels personal — not template.
A day Orbit covers.
The front desk never clocks out. Here's a single day of the work Orbit handles on its own — including the hours a human receptionist is asleep. Hover any moment to find it on the dial.
- 2:10 AMCaught a missed call and texted the caller right back.
- 6:45 AMAnswered an overnight website chat before the shop opened.
- 9:15 AMBooked a job straight out of a text thread.
- 12:30 PMSent a reminder so the afternoon slot didn't no-show.
- 3:00 PMAsked a just-finished customer for a review.
- 6:30 PMFilled a canceled slot from the waitlist.
- 10:10 PMLogged a new lead and queued the morning follow-up.
Voice is table stakes. The brain is the moat.
Every competitor now has an AI receptionist. None of them share memory across modules. That's the difference between a smart phone agent and a system that actually runs the front of the business.
| Capability | Orbit | Rosie | Smith.ai | Podium | Goodcall |
|---|---|---|---|---|---|
| AI answers missed calls | — | ||||
| Missed-call text-back | — | ||||
| Books appointment from text reply | (auto) | manual | human-routed | manual | manual |
| Drafts review reply with customer memory | — | — | (no memory) | — | |
| One memory across voice + SMS + reviews + chat | — | — | — | — | |
| Public live event feed (transparency) | — | — | — | — | |
| 15 vertical-specific dashboards on top | — | — | — | — | |
| Owner app shows every call, transcript & AI decision | — | — | — | — |
See everything your AI does — and why.
Most AI receptionists are a black box: calls go somewhere, texts get sent, you hope it worked. Orbit ships with an owner app that shows every call with its transcript, every text conversation, every appointment it booked — and the decision trace behind each one: what came in, what the brain chose to do, and what it deliberately skipped. If you run one of our vertical platforms, the same "AI Activity" view is built into your dashboard.
Already an Orbit customer? Open your Brain →
Want this on your number? hello@bizbottech.com
Pick a vertical. Get the brain with it.
You can buy the bizbot platform on its own, or add it to any vertical for $67/mo — either way every event flows through this same brain. So a missed call at your dental practice and a missed call at your roofing company use the exact same plumbing, just with different prompts (and, with a vertical, the dashboard its industry actually needs).