SiteLine vs Housecall Pro, for contractors.
Housecall Pro is full field-service management — scheduling, dispatch, invoicing, payments — from $79/mo billed monthly ($59/mo annual prepay, one user). SiteLine is the AI front desk that sits in front of it: missed-call text-back, receptionist, reviews, with a free Basic tier. Different products. Here's the honest read.
Housecall Pro figures read from housecallpro.com/pricing on 2026-07-30. Check their site for current pricing.TL;DR for contractors
- Full back-office (invoicing, payments, marketing suite) wins: Housecall Pro. It's a mature FSM and SiteLine doesn't replace it.
- Catching the missed call wins: SiteLine. AI texts the caller back in seconds with emergency-intent triage — the lead that hangs up before voicemail is the one you lose first.
- Cheapest way to just answer + book + get reviews wins: SiteLine. Free Basic tier ($0/mo); Pro at $29/mo. (Verify at siteline.bizbottech.com/pricing.)
- Watch the add-on trap: Housecall Pro's headline tier is low but covers exactly one user — add a second person and you're on Essentials at $189/mo billed monthly. Its AI call answering (CSR AI) is sold separately and carries no published price at all. Price the real config before comparing.
Different jobs, not the same job.
What Housecall Pro is for: the work after the lead is yours. Schedule the crew, dispatch, run the job, invoice, take the payment, run the marketing. Housecall Pro does that deeply, and for a team that needs real back-office software it earns its place.
What SiteLine is for: the moment before the lead is yours. The phone rings while you're under a sink or up a ladder. You don't pick up. SiteLine's Recall module texts the caller within ~8 seconds — "Hi, this is Acme Plumbing, saw I missed your call, what's going on?" — recognizes emergency intent, and books the slot. Then Stars asks for the review after the job. Housecall Pro does sell AI call answering — CSR AI, which their own page says answers every incoming call and chat and books jobs 24/7 — but it's sold separately from the plan and they publish no price for it, so you find out what the front desk costs on a sales call. SiteLine's front desk is the product, it's included in a $96/mo plan, and the number is on the pricing page.
The real question isn't "which one." It's "do I need the back office yet?" A solo operator who needs calls answered and booked starts on SiteLine free. A team running invoicing and payments through Housecall Pro keeps it — and adds SiteLine in front so the calls stop leaking.
Side-by-side, honest.
| Housecall Pro | SiteLine | |
|---|---|---|
| Entry price | $79/mo monthly · $59 annual prepay (1 user) | Free Basic · $29/mo Pro |
| Category | Field-service management | AI front desk for trades |
| Missed-call AI text-back (Recall) | Messaging / not core | Yes · ~8s · emergency-intent aware |
| AI phone receptionist | CSR AI add-on — sold separately, price not published | Yes — included in the $96/mo Pro + Receptionist plan |
| Scheduling / invoicing / payments | Yes — flagship | Not a billing platform |
| Dispatch / job board | Yes — core | Yes — Pro tier |
| Marketing suite | Yes (higher tiers) | Reviews via Stars only |
| Review-request + reply drafting | Add-on / higher tier | Yes — Stars module |
| Free tier (no card) | 14-day trial only | Free Basic tier |
| Contract term | Per their site | Month-to-month, cancel any time |
Pick the right one.
Pick Housecall Pro if…
You run a team, you need real scheduling, invoicing, payments, and a marketing suite, and your phone is already getting answered. Housecall Pro is a mature field-service platform and it does the back office well. SiteLine doesn't try to be that — price the real tier you'd need (add-ons included) and decide.
Pick SiteLine if…
Your problem is leads slipping through — calls you miss while you're working, customers who hang up before voicemail, reviews you never ask for. Start free at siteline.bizbottech.com. If you also run Housecall Pro, great — SiteLine sits in front and feeds it. When you want the full stack (Voice + Recall + Stars + Confirm + Chat + Scout), that is SiteLine Pro + Receptionist at $96/mo (all six Orbit modules: Voice, Recall, Stars, Confirm, Scout, Chat).
Stop losing the call. Keep your back office.
SiteLine Basic is free with no card — it catches the missed call and books it before the lead calls someone else. Run it alongside Housecall Pro, or on its own. The full six-module stack is $96/mo when you want it.