Your competitors' phones are ringing busy. Yours isn't. Orbit handles unlimited concurrent calls at $96/month — same rate during a 50-call surge as on a quiet Tuesday.
The Roofing Difference
No other contractor trade sees 50x call volume spikes in a single 24-hour window. Roofing has unique dynamics that standard answering services aren't built for.
When a hail storm or tornado touches a metro area, hundreds of homeowners call roofers simultaneously. No live answering service can scale this fast. Orbit can — because there's no agent pool, no capacity ceiling, and no busy signals.
Roofing calls require insurance carrier name, claim status, and damage description — fields no generic answering service captures by default. Orbit captures all of it on every call, so you walk into every callback knowing the full picture.
Homeowners after a storm call 5+ roofers simultaneously. The first to call back with a professional intake gets the job. Orbit answers immediately, creates the lead record, and gets your SMS alert — so you call back before your competitor's voicemail has been heard.
One storm event generates hundreds of leads in the same zip code cluster. Orbit captures address and zip on every call, so you can sort your lead list by proximity and route your crew efficiently — maximizing inspections per day during the surge window.
What Orbit Captures
Orbit is trained to collect the full roofing intake — not just a name and number. Every field you need to dispatch, quote, and close is captured before you call back.
Verified before the call ends — no missing numbers
For routing, scheduling, and permit lookups
Wind, hail, tree strike, or water intrusion — caller's own words
Carrier name + yes/no on claim + claim number if available
Active leak inside home = URGENT Deferred inspection = standard
Immediate response needed vs. next 2–4 weeks scheduling window
Storm Surge Capacity
The math is simple. A live answering service is bound by its agent pool. Orbit has no ceiling.
The Business Case
The math on a single storm event is staggering. Here's what capturing just 5% more of the surge is worth versus a competitor who can't answer.
Your competitor answers 5 calls simultaneously and sends the rest to voicemail. You answer all 50 simultaneously and receive a structured SMS for every one. At $96/month all-in, there is no ROI calculation needed — one $8,000 insurance job pays for nearly 7 years of Orbit.
FAQ
Does Orbit capture insurance information on roofing calls?
Yes. Orbit is trained to capture the full roofing insurance intake on every call: insurance carrier name, whether a claim has been filed, claim number if available, and damage description (wind, hail, tree, water intrusion). You receive a structured SMS summary with all fields captured before you call back — so you walk into every conversation knowing the insurance situation.
How many calls can Orbit handle simultaneously during a storm surge?
Unlimited. Orbit has no agent pool, no capacity ceiling, and no per-call overage charges. Whether 5 people call or 500 people call in the hour after a storm, every single one gets answered in one ring with a professional roofing intake. The 50th caller gets the same experience as the 1st — no hold music, no busy signal, no voicemail.
Can I forward my roofing calls to Orbit in the middle of a storm surge?
Yes. Call forwarding typically takes under 60 seconds to activate — just update your carrier forward settings to your Orbit number. You can switch to Orbit mid-surge without any service interruption. Orbit picks up immediately, no setup or lead-time required. Some roofers activate Orbit the moment they hear the weather alert before the storm even hits.
How do lead summaries work after a storm event?
After every call, Orbit sends you a structured SMS with: caller name and callback number, property address and zip code, damage type (wind/hail/tree/water), insurance carrier and claim status, urgency level (active leak vs. deferred inspection), and timeline. During a storm surge, all summaries are logged in your Orbit dashboard so you can work through the lead list systematically — sorted by urgency and proximity — rather than relying on memory or a pile of voicemails.
Handle the Next Storm
Unlimited concurrent calls. Full insurance intake. URGENT SMS for active leaks. Setup takes 10 minutes. No contracts. Cancel anytime.
Start Free Trial$96/month all-in after trial · Unlimited calls — even during surge · See all roofer features →