Burst pipe. Flooding. No hot water. Orbit detects plumbing emergencies, flags them URGENT, and gets your phone buzzing in 60 seconds — 24/7. $96/month all-in.
Emergency Detection
Orbit doesn't just transcribe calls — it recognizes plumbing emergency language in real time and classifies urgency before it even asks the first follow-up question.
"Burst pipe" / "pipe burst" / "pipe broke"
URGENTActive water release — every minute = more water damage
"Flooding" / "water everywhere" / "water in basement"
URGENTActive flooding = structural and safety risk
"No hot water" / "water heater not working"
UrgentSeverity depends on household — elderly/infant = escalate
"Sewage backup" / "sewage smell" / "sewage coming up"
URGENTHealth hazard — Category 3 water requires immediate response
"Gas smell" near water heater / "smell gas by water heater"
URGENTOrbit advises calling the utility first — then captures intake
"Frozen pipes" / "pipes froze" / "no water coming out"
UrgentRespond before they burst — captures which fixtures affected
Year-Round Coverage
Plumbing emergencies follow predictable seasonal rhythms — Orbit is calibrated for each one, 24/7, every month of the year.
The highest-severity plumbing season. Frozen pipes burst suddenly — a $200 service call becomes a $10,000+ water damage claim within hours. Orbit flags every frozen-pipe and burst-pipe call as immediate, giving your on-call tech the address and affected fixtures before they leave the driveway.
Ground saturation from snowmelt and heavy rain forces sewage back through floor drains and basement toilets. These calls are Category 3 emergencies — health hazards. Orbit classifies sewer-backup language as URGENT and captures the full intake so you can dispatch and advise on immediate safety steps before you arrive.
Water heaters work overtime in summer. Sediment buildup, pilot failures, and pressure valve issues peak in heat. Outdoor irrigation line breaks also surge. Orbit handles the intake triage — distinguishing a no-hot-water call (standard urgent) from a pressure relief valve blowing (URGENT) based on conversational context.
Clogged main lines, overflowing toilets, slab leak detection, and under-sink failures happen year-round regardless of season. Orbit handles every call with the same professional intake — name, number, address, issue, urgency — and ensures no lead falls through the cracks at midnight on a Saturday.
How It Works
From ring to URGENT SMS in 60 seconds or less. Every step Orbit handles on a burst-pipe call.
Customer calls your plumbing number
It's 2am. Pipe burst. Water is spreading across the basement floor. They're panicking. Normally: voicemail. With Orbit: answered in one ring, every time.
Orbit answers with your business name
"Thanks for calling [Your Plumbing Company] — I'm Orbit, the virtual assistant. Can I get your name?" Professional. Immediate. Branded.
0–5 secondsCustomer says "pipe burst" — Orbit classifies URGENT immediately
Emergency language triggers urgency classification in real time. Orbit shifts to high-priority intake mode — focused, fast questions to capture what dispatch needs.
5–30 secondsOrbit captures: address, callback number, location of break, water shutoff status
Focused questions only — no fluff. Name, callback number, full address, where the break is, whether they've found the main shutoff. Full emergency intake in under 2 minutes.
30 sec – 2 minCall ends — Orbit locks URGENT flag
Emergency classification is applied to the lead summary. Zero human triage delay. No "I'll flag this for the morning crew."
URGENT SMS hits your phone within 60 seconds
You receive a structured alert: name, callback number, address, issue description, shutoff status, urgency flag. Everything dispatch needs. Not a "someone called" voicemail — a job-ready brief.
Within 60 seconds of call endThe Business Case
One captured burst-pipe call covers Orbit's cost for over a decade. Here's the full picture.
During a winter freeze event, the average plumber misses 5–15 calls per night while on jobs or asleep. At even a 30% conversion rate, that's $300–$2,250 in recovered revenue per night — from a $96/month tool.
FAQ
How does Orbit handle plumbing emergencies that come in overnight?
Orbit answers 24/7 with no overtime charge. For overnight plumbing emergencies, it captures the full intake — name, callback number, address, issue, urgency — and sends an URGENT SMS to your on-call plumber immediately. For life-threatening situations (gas smell near water heater, major flooding, sewage backup), it applies critical priority flagging. You control routing rules in your Orbit dashboard.
Can Orbit detect a frozen pipe emergency before the pipe actually bursts?
Yes. Orbit recognizes "frozen pipes," "no water coming out," "pipes feel cold," and contextual phrases like "pipes froze overnight" as Urgent-level events — requiring rapid response before the situation escalates to a burst. Orbit captures the address and asks which fixtures are affected, giving your tech the information needed to arrive ready to act.
How does Orbit know a plumbing call is a true emergency vs. a routine service call?
Orbit opens with "What's going on today?" — an open-ended question so the caller describes the situation in their own words. Emergency language (burst pipe, flooding, sewage backup, no water, water everywhere) triggers URGENT classification immediately. Routine calls (dripping faucet, slow drain, water heater tune-up) get queued for standard scheduling. When borderline, Orbit asks "How urgent is this for you?" so the customer's own words drive the classification.
What happens during a freeze event when call volume spikes dramatically?
Orbit has no capacity ceiling. During a hard freeze, when 20 homeowners call simultaneously because their pipes burst overnight, every call gets answered in one ring — no busy signal, no hold queue. Each caller gets a professional plumbing intake, and your phone receives an URGENT SMS for every emergency, prioritized by severity. A traditional answering service with 5 agents would leave 15 customers talking to a busy signal.
Get Started
Orbit answers every call, detects every emergency, and gets your phone buzzing in 60 seconds. Setup takes 10 minutes. No contracts. Cancel anytime.
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