Orbit detects HVAC emergencies, flags them URGENT, and gets your phone buzzing in 60 seconds. 24/7. $96/month all-in.
Emergency Detection
Orbit doesn't just transcribe calls — it recognizes HVAC emergency language in real time and classifies urgency before it even asks the first follow-up question.
"No heat" / "furnace not working" / "heat is out"
URGENT"No AC" / "air conditioning not working" / "AC out"
URGENTIn summer = potentially life-threatening for elderly or infants
"Gas smell" / "smell gas" / "gas leak"
URGENTImmediate alert — possible carbon monoxide or gas leak hazard
"System frozen" / "ice on AC unit" / "AC iced over"
UrgentDiagnostic needed — airflow or refrigerant issue
"Blowing hot air only" / "heat pump issues" / "AC not cooling"
Standard Urgent"Tune-up" / "annual service" / "filter change"
Routed to standard scheduling queue — not flagged urgent
Year-Round Coverage
Orbit doesn't take a season off. Every surge period — summer AC crises, winter no-heat emergencies, and shoulder-season maintenance rushes — handled the same way, 24/7.
AC emergencies spike 3× above baseline. Orbit handles unlimited concurrent calls — no busy signal when you have 8 callers at once during a Phoenix heat wave. Every caller gets answered in one ring with a professional HVAC intake, no exceptions.
No-heat emergencies dominate. Orbit flags calls involving elderly residents or families with young children as highest priority — because "no heat" at 2am with a 3-year-old in the house is a different emergency than a vacation home that got cold.
Maintenance calls, system tune-ups, and seasonal prep requests. Orbit captures and queues them for your normal callback schedule — freeing you to focus on actual jobs without losing the $200–$400 maintenance appointments that fund your winter pipeline.
How It Works
From ring to URGENT SMS in 60 seconds or less. Here's every step of an Orbit-handled HVAC emergency.
Customer calls your HVAC number
It's 2pm on a Tuesday. You're on a job. The phone rings. Normally: voicemail. With Orbit: answered in one ring, every time.
Orbit answers with your business name
"Thanks for calling [Your HVAC Company] — I'm Orbit, the virtual assistant. Can I get your name?" Professional. Immediate. Branded.
0–5 secondsCustomer describes the issue — Orbit detects "no AC"
The customer says "my AC stopped working." Orbit's emergency classification triggers immediately — urgency mode activated.
5–30 secondsOrbit captures: address, callback number, timeline, occupant details
Asks focused questions — no fluff. Name, callback number, address, how long it's been out, any vulnerable occupants. Full intake in under 2 minutes.
30 sec – 2 minCall ends — Orbit flags URGENT
Emergency classification is locked. URGENT designation applied to the lead summary. No human error, no triage delay.
URGENT SMS hits your phone within 60 seconds
You get a structured alert: name, callback number, address, issue, elapsed time, urgency flag, any vulnerability notes. Everything you need to call back ready to dispatch — not a "someone called" voicemail.
Within 60 seconds of call endThe Business Case
One captured emergency can cover years of Orbit's cost. Here's the arithmetic.
During summer surge, the average HVAC company misses 3–7 calls per day while on jobs. Orbit captures every one. At even a 20% conversion rate, that's $600–$2,400/month in recovered revenue.
FAQ
Can Orbit handle a surge of simultaneous HVAC calls during a summer heat wave?
Yes — Orbit handles unlimited concurrent calls. Unlike a live answering service with a limited agent pool, Orbit has no capacity ceiling. During a July heat wave when 8 customers call at the same time, every single one gets answered in one ring with no busy signal and no hold queue.
How does Orbit handle HVAC calls at 2am?
Orbit answers 24/7 with no overtime charge. For overnight emergencies, it captures the full intake — name, number, address, issue, urgency — and sends an immediate URGENT SMS alert to the on-call technician. If the issue is life-threatening (gas smell, no heat with elderly resident), it flags the call as critical priority. You control after-hours routing settings in your Orbit dashboard.
How accurate is Orbit's HVAC emergency detection?
Orbit detects HVAC emergencies using a combination of keyword recognition and conversational context — not just a trigger-word list. If a caller says "it's blowing warm air and it's 95 outside," Orbit recognizes that as an urgent AC issue even without the words "AC broken." False positive rate is extremely low because Orbit asks clarifying questions when urgency is ambiguous, rather than defaulting to a flag.
How does Orbit tell the difference between an emergency and a maintenance call?
Orbit's first question after greeting is open-ended — "What's going on today?" — so the caller describes the situation in their own words. Emergency signals (no heat, no AC, gas smell, system down) trigger an URGENT classification immediately. Maintenance requests (tune-up, filter change, annual service) get routed to standard scheduling. Orbit also asks "How urgent is this for you?" when the situation is borderline, so the customer's own words drive the classification.
Get Started
Orbit answers every call, detects every emergency, and gets your phone buzzing in 60 seconds. Setup takes 10 minutes. No contracts. Cancel anytime.
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