A broken refrigerator means $300 of food at risk and a customer who will call every company on the first page until someone answers. Be the company that answers — 24/7, for $96/mo all-in.
Appliance repair calls are emergency calls. The customer didn't plan to call you — something broke, and they need it fixed now. Every minute you're unreachable is a minute they're calling your competitor.
A refrigerator failure at 8pm means $200–$400 of food is potentially spoiling. The customer is calling repeatedly until someone picks up. They're not comparing prices. They're not reading reviews. They need a tech — now.
Appliance repair customers have a 30-minute patience window. If you don't answer and call back within 30 minutes, they've already booked someone else. Unlike a remodel, they're not waiting days for the "right" company.
A busy repair shop gets calls for washers, dryers, dishwashers, ovens, microwaves, and fridges simultaneously. While you're diagnosing a Whirlpool washer, your next three jobs might be going to voicemail.
Research from the appliance repair industry consistently shows that customers who don't reach a live answer within 30 minutes of their call will book a competitor. Here's the typical sequence:
Customer searches "appliance repair near me." Your company is in the top results. They call.
If Orbit answers: call captured, lead qualified, you get a notification. Job is yours.
If voicemail: customer hangs up. They're already calling the next result.
Customer has tried 3–4 companies. First one to answer confirms a slot. Your callback 45 minutes later is too late.
"Oh, we already got it taken care of." Every appliance repair company has heard this.
Orbit eliminates the gap entirely. Every call gets answered in seconds. You get the notification, you confirm the slot, the job is yours.
Not all appliance calls have the same urgency, but all of them are worth capturing. Orbit understands the difference and flags accordingly.
Orbit captures appliance type, brand and model, symptom, and any water-related urgency indicators (leak, flooding) in every call. You see exactly what's broken before you call back.
Orbit doesn't just take a name and number. It gathers the information you actually need to dispatch efficiently and arrive prepared.
By the time you see the lead notification, you know exactly what broke, what brand it is, how urgent it is, and when the customer wants someone there. You're calling back informed — not to ask questions they already answered.
Orbit is set up in 15 minutes and answers as your business from the first call — qualified leads straight to your phone, never to voicemail.
Call in at 2am about a fridge failure — Orbit picks up in seconds, day or night.
Appliance type, brand, symptoms, urgency, availability window — all captured before you call back.
Refrigerator failures and water leaks get flagged critical. You get an immediate text for true emergencies.
Every lead stored with all details. Call back with the information you need, close the job, move on.
Yes — Orbit operates 24/7 with no after-hours degradation in quality. A refrigerator failure at 11pm is handled the same as a call at 10am. If you charge after-hours rates for emergency service, you can configure Orbit to mention your after-hours rate during the call, so the customer is informed before you call back. Customers with a true food-at-risk emergency accept the premium rate without hesitation in the vast majority of cases.
Orbit is fully customizable. You specify which brands and appliance types you service, and Orbit gathers that information during the call. If a customer calls about a brand or appliance type you don't work on, Orbit can let them know politely and avoid wasting your time on callbacks for jobs you can't take. You set the rules, Orbit follows them.
Immediately. High-urgency appliance calls — refrigerator failures, active water leaks, gas smell reports — trigger an instant text notification to your phone. Standard leads are delivered in your dashboard in real time and also sent as text summaries. You set which urgency thresholds trigger the immediate alert versus the standard notification.
Orbit captures the information you need but does not quote specific prices or ETAs unless you configure it to do so. The standard flow is: Orbit answers, qualifies the call, tells the customer you'll confirm their appointment slot shortly, and notifies you with the full lead. This keeps you in control of scheduling and quoting while ensuring the customer never goes to voicemail. For common standard-price jobs like diagnostic fees, you can optionally configure Orbit to mention your standard rate.
That customer will call down the list until someone answers. Be the first answer — every time, for $96/mo all-in.
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