After any wind or ice storm, tree service phones ring 50–100× normal volume. First company to answer gets the job. Orbit handles unlimited concurrent calls — storm surge or 2am emergency — $96/month all-in.
Emergency tree-on-structure calls flagged URGENT and dispatched in 60 seconds. No per-minute fees. No contracts. No voicemail.
The storm doesn't wait for business hours. Neither do homeowners with a tree on their roof.
A single storm generates 50–100× your normal call volume in hours. One person can answer 3–4 calls per hour. Orbit answers all of them simultaneously — and every caller gets a real response, not voicemail.
A tree falls on a house at midnight. The homeowner calls every tree service in their area. The first one to answer and confirm dispatch gets a $5,000–$25,000 emergency job. You were asleep. Orbit was not.
Many tree removals are insurance claims. Adjusters call during business hours when you're in the field. Orbit captures the claim number, carrier, and documentation needs — so you call back ready to quote and close, not re-collect information.
Different jobs need different intake. Orbit asks the right questions for each call type — so you call back ready to quote or dispatch.
Highest-value emergency call. Orbit dispatches within 60 seconds — you don't call back first, you go.
Post-storm volume work. Orbit qualifies every lead so you can triage and schedule efficiently.
$500–$2,500 average. Orbit gets the details you need to estimate before visiting the site.
Often the entry point to a long-term customer. Orbit captures all trees and goals.
Four steps. Takes 5 minutes to set up. Handles storm surge on day one.
Takes 2 minutes. Set it to always-forward, forward on busy, or forward after X rings. Orbit answers in under 2 rings with your company name — callers hear a professional greeting, not voicemail.
When 40 calls hit at once after a storm, Orbit answers all 40. No call goes to voicemail. Each caller is greeted by name and walked through the right intake questions for their specific situation — emergency dispatch vs. cleanup quote vs. routine removal.
Tree-on-structure calls get URGENT status and SMS dispatch immediately. Routine calls are summarized and queued for your callback window. You control the urgency thresholds in your dashboard.
Emergency calls: dispatch immediately without a callback. Routine calls: you already know the tree size, access situation, and insurance status before you dial. No re-qualifying. Call back ready with a ballpark number. Close the job.
Orbit costs $1,152/year. One extra emergency job more than covers it. Here's the conservative case.
The storm surge reality: After a single major wind or ice storm, your phone rings 50–100× normal. You can physically answer maybe 20–30 calls over 8 hours. The rest go to voicemail — and each voicemail is a $500–$25,000 job that calls the next company on the list.
With Orbit: All 100 calls are answered simultaneously. All 100 callers get a real response. You wake up to a structured list of every job — sorted by urgency — and call back the best ones first. Storm season becomes your best revenue quarter instead of your most chaotic week.
After a wind or ice storm, tree service companies can receive 50 to 100 times their normal call volume. Orbit handles unlimited concurrent calls — there is no cap on how many calls it can answer at the same time. Every caller gets answered immediately. Orbit captures name, address, job description, and urgency level for each caller, then sends all intake summaries to your SMS. When the surge hits at 6am, you wake up to a structured list of every caller — not 40 voicemails.
When a caller reports a tree on their house, car, power line, or fence, Orbit immediately classifies the call as URGENT. It collects the full address, a description of what structure is affected, whether power lines are involved, and the caller's callback number — then sends an URGENT SMS within 60 seconds. For tree-on-house calls, Orbit also asks whether anyone is inside the structure and whether there is visible roof damage. You get everything you need to dispatch immediately without calling back first.
Yes. Many tree removal jobs are covered by homeowner insurance, and Orbit knows to ask. When a caller mentions insurance, storm damage, or an adjuster, Orbit asks whether they have already filed a claim, their insurance carrier, and their claim number if available. It notes whether the caller needs documentation or photos for the claim. You get this context in your SMS so you can call back prepared — and know to bring a camera and written estimate for the adjuster.
Yes. Orbit distinguishes between emergency calls (tree on structure, tree blocking road, imminent hazard) and routine jobs (removal quote, trimming, stump grinding, seasonal cleanup). Emergency calls generate an immediate URGENT SMS. Routine calls are summarized and batched into your standard callback queue. You only get woken up for calls that actually require it.
$96/month. Unlimited concurrent calls. URGENT dispatch in 60 seconds. No contracts, no per-minute fees, no voicemail. Orbit handles every call — storm surge, emergency dispatch, removal quotes, and insurance jobs — while you're in the field.
See also: Plumbing Answering Service · Electrical Answering Service · HVAC Answering Service