Septic backups don't wait for business hours. A failed system at 10pm with a family inside is URGENT. Orbit answers 24/7, flags sewage emergencies instantly, and sends you an SMS while you sleep. $96/month all-in.
Unlimited concurrent calls during surge season. URGENT flag for sewage backups. SMS within 60 seconds of every call.
Three situations where the job goes to your competitor — and how Orbit stops each one.
Sewage backup inside a home is a health hazard. Homeowners call in panic at any hour — 11pm, 2am, Sunday morning. First contractor to answer gets the $8,000+ job. The one who doesn't answer loses it to whoever picks up next.
30M+ US homes run on septic systems. Aging systems in older suburbs constantly fail. Every new call is high-urgency and high-value — these aren't tire-kickers, they're homeowners with a real problem that needs solving today.
Heavy spring rains saturate drain fields — emergency calls spike 300%. Your phone rings constantly while you're already on a job. Orbit handles unlimited concurrent calls during surge so you never lose a lead to a busy signal or missed call.
Four steps. 5 minutes to set up. Works from day one.
Takes 2 minutes in your phone carrier's call-forwarding settings. Set it to always-forward, forward on busy, or forward after X rings — your choice. Orbit answers with your company name in under 2 rings.
Orbit greets every caller with your business name, immediately identifies whether it's a sewage emergency, routine pumping request, installation inquiry, or repair call — and asks the right intake questions for septic work.
Every call ends with an SMS to your phone: caller name, address, job type, key details, and callback number. Sewage backup calls get an URGENT flag so you can triage immediately.
You already know the situation before you dial. No re-qualifying. You're the first callback they get. For emergency jobs, that means you win every time — homeowners book the first contractor who calls back prepared.
Average septic job $6,500. Missing 2 emergency calls/month = $156K/year. $96/month all-in — the math is overwhelming.
Conservative scenario: 2 extra jobs/month at $6,500 average. Single missed $6,500 emergency job covers 18+ months of Orbit. A $15,000 replacement covers 43 months.
Yes — Orbit answers 24 hours a day, 7 days a week, including nights, weekends, and holidays. Septic backups are one of the most time-sensitive emergencies a homeowner faces: sewage inside the home creates health code violations within 48 hours and is a genuine safety hazard. Orbit answers your business line in under 2 rings, identifies the emergency, and sends you an URGENT SMS within 60 seconds — even at 2am on a Sunday. You decide whether to call back immediately or first thing in the morning, but you'll never miss the call or lose the job to a competitor who answered.
Orbit's intake flow identifies sewage backup indicators — sewage inside the home, drains backing up into showers or sinks, toilet overflow, or strong sewage odor inside. When any of these are present, Orbit classifies the call URGENT and fires an immediate SMS to your phone flagged as emergency priority. The SMS includes the caller's name, address, the nature of the backup, how many people are in the home, and their callback number — everything you need to assess severity and respond within minutes.
Yes. Orbit handles the full range of septic service call types: emergency backups (URGENT flag), routine pumping requests (scheduled intake), new septic system installations (site assessment questions, lot size, perc test status, permit needs), and repair or replacement estimates. For routine pumping, Orbit captures last service date, number of bedrooms, and preferred scheduling window. For installation, it captures property address, lot size, existing system type, and timeline. Every call gets an SMS summary so you can prioritize and batch your callbacks efficiently.
Live 24/7 AI answering with Orbit is $96/month all-in — $1,152/year. Missed-call text-back alone is $29/month. Traditional live answering services charge $1–$2 per minute or $200–$400/month for after-hours coverage, and their agents know nothing about septic systems. They can't identify a true sewage backup emergency from a routine pumping call. Orbit knows the difference. It asks the right intake questions — backup inside or outside, number in home, drain field condition, last service date — and routes accordingly. One missed $6,500 septic emergency more than covers 5 years of Orbit.
$96/month all-in. 24/7 coverage. URGENT flag for sewage emergencies. SMS in 60 seconds. Unlimited concurrent calls during spring surge. No contracts, no per-minute fees, no voicemail.
See also: Orbit for Contractors · Emergency Answering Service