Orbit Stars — Review Inbox

30-day reviews

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Avg rating

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Response rate

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Pending replies

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Reviews

Request reviews

Funnel + private feedback

Settings

Paste a new review

All

Pending

Replied

Escalated

Send a review request

Customer gets an SMS and/or email with a smart link. Happy customers redirect to your real review page. Unhappy customers get intercepted into private feedback you can resolve before it hits Google.

Bulk request (paste up to 100)

One per line: Name, phone_or_email — e.g. Alice Smith, alice@x.com or Bob Jones, 555-555-1212.

0 valid lines

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Sent

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Clicked

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Redirected

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Intercepted

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Failed

Click-through rate

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Conversion to platform

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Intercept rate (bad reviews saved)

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Reviews by platform (30d)

No platform data yet.

Private feedback (1–3★ intercepted)

Business profile

Business name

Industry

Brand voice (optional)

Where to send happy reviewers

Paste the URL of your live review page on each platform. Happy customers (rating above the intercept threshold) redirect here.

Google

Yelp

Facebook

BBB

Default platform

SMS + email templates

Placeholders: {first_name}, {business}, {link}.

SMS template

Keep under ~160 characters. Always ends with opt-out language for TCPA.

Email subject

Email body

Plain text. \n for line breaks.

Intercept + automation

Intercept threshold

Ratings at or below this number are kept private — the customer sees a feedback form instead of the public review page.

Auto-draft replies

Generate Haiku draft reply automatically on every new review

Drafts are never published without your approval.

Daily request cap

Prevents accidentally blasting hundreds of texts on one click.

Cooldown (days)

Skip a customer who already got a request in the last N days.

Owner alerts on 1–3★ intercepts

SMS phone