Question 1

Will an AI receptionist sound like a robot?

Accepted Answer

Orbit uses a natural, conversational voice — not the flat text-to-speech of an old phone tree. Most callers don't realize it's AI on a routine call. It isn't a perfect human impression, and a caller who's listening for it may notice. If sounding human matters most to you, listen to a live demo before you decide, and route the calls that need warmth to a person.

Question 2

Is an AI receptionist too expensive for a small business?

Accepted Answer

BizBot Orbit is a flat monthly price — $97/mo standalone, or a $67/mo add-on on any BizBot vertical — with no per-minute meter. A human answering service often bills per minute or per call, so a busy month costs more. Compare against the cost of the calls you currently miss after hours; one booked job a month usually covers it.

Question 3

Will the AI know enough about my specific business?

Accepted Answer

Orbit is trained on your services, hours, pricing, FAQs, and how you want calls handled — not a generic script. It answers what it's been given and follows your rules. For anything outside that, it takes a message or transfers to you rather than guessing. The quality depends on the setup; spend the time on your FAQs and it pays off.

Question 4

What happens if a caller asks something the AI can't answer?

Accepted Answer

Orbit doesn't bluff. If a question is outside what it knows, it captures the details and either takes a message or warm-transfers to a person, depending on your rules. You get the transcript so nothing is lost. It won't invent a price or a promise it can't keep.

Question 5

What if my callers just want to talk to a human?

Accepted Answer

Orbit isn't built to trap anyone. You set the rules for when it warm-transfers to a live person — by keyword, by caller, or on request. Many owners use it as a 24/7 safety net for the calls a human can't catch (nights, weekends, when the line's busy) and keep a person on the calls that want one.

Question 6

Is setting up an AI receptionist hard?

Accepted Answer

Setup is built to be days, not weeks — you forward your number or use one we provide, fill in your business details and call rules, and test it. There's still real work in writing good answers and rules; the better your inputs, the better it sounds. You can start narrow (after-hours only) and expand as you trust it.

Question 7

Will I lose control of my own phone line?

Accepted Answer

You keep control. Forward all calls, only after-hours, or only overflow — your choice, changeable anytime. Every call leaves a transcript and recording you own and can export. Orbit follows the rules you set; it doesn't make decisions you didn't authorize.

Question 8

What about my customers' privacy and my data?

Accepted Answer

Your call records, contacts, and recordings are yours — you can export and keep them. BizBot doesn't sell your data. Tell callers their call may be handled by an automated assistant and recorded where your local law requires it; we give you the controls, and you stay responsible for following the rules in your area.

Worried about handing your phone to an AI receptionist?