How Orbit Answers Your Calls — So You Can Stay on the Job
Orbit answers in your business name, asks the right trade questions, flags emergencies immediately, and sends you a full lead summary by text within 60 seconds. Here is exactly how it works.
The 4-Step Setup
From signup to first answered call in under 24 hours. No IT required, no complicated integrations.
Sign Up in 2 Minutes
Enter your business name, trade type (HVAC, plumbing, electrical, roofing, general contracting, or other), service area, and pricing range. Orbit already knows how to handle contractor calls from there.
Tell Orbit About Your Business
Walk through a short configuration: which jobs you take and which you do not, the zip codes you serve, your typical response time, and any specific questions you want Orbit to ask every caller. Takes about 10 minutes.
Forward Your Phone
Set up conditional forwarding on your existing phone — calls ring normally 3 times, then forward to Orbit if you do not pick up. Or use full-time forwarding for high-volume days. You keep your number. Callers see your number on their screen, not ours.
Go Live
Orbit starts answering as your business within 24 hours. Your dashboard shows every call with a full transcript, lead notes, urgency rating, and caller contact info. You get the SMS summary — no monitoring required.
What Happens on Every Call
Every inbound call follows this flow. Nothing falls through the cracks.
-
Caller dials your number
Your existing business phone rings as normal. Callers see your number, your name — nothing changes on their end.
-
After 3 rings, call forwards to Orbit
If you pick up first, Orbit never activates. If you are on a job, on another call, or unavailable, Orbit catches the call before it goes to voicemail.
-
Orbit answers in your business name
Orbit greets the caller: "Thanks for calling [Your Business Name], how can I help you today?" — professional, immediate, on-brand.
-
Orbit identifies: job type, service area, urgency, timeline, budget
Orbit asks trade-specific questions based on what the caller needs. Every question has a purpose — no generic scripts, no filler. Callers are asked only what you need to qualify and follow up.
-
Emergency detection URGENT SMS to You
If Orbit hears any of these phrases — "no heat," "burst pipe," "no hot water," "no power," "gas smell," "flooding" — it immediately flags the call as URGENT and sends you a priority SMS. You decide whether to respond immediately. Orbit sets accurate expectations with the caller about your response time.
-
Standard lead: SMS summary within 60 seconds Instant
You receive a text with: caller name, phone number, job type, service area, urgency level, and notes. Tap to call back directly from the SMS. Full transcript is in your dashboard.
-
Caller gets a professional experience
Orbit tells the caller what to expect: when you typically respond, and that you received their information. The caller hangs up confident — not frustrated by voicemail.
What Orbit Knows by Trade
Orbit is not a generic answering service reading from a script. It understands trade terminology, knows what questions to ask for each job type, and qualifies leads accurately for each specialty below.
HVAC
- Seasonal systems — heat pump vs. furnace vs. A/C
- Refrigerant types and equipment age
- Emergency: no heat / no cooling / refrigerant leak
- Mini-split, ductless, and zoned systems
- Warranty status and maintenance history
- New install vs. repair vs. tune-up
Plumbing
- Fixture types and common failure points
- Emergency: burst pipe, active leak, sewage backup
- Water heater: tank vs. tankless, gas vs. electric
- Drain vs. sewer line issues
- Septic vs. municipal systems
- New construction vs. remodel vs. repair
Electrical
- Panel upgrades: 100A vs. 200A service
- EV charger installation (Level 2)
- Emergency: no power, burning smell, trip hazard
- Permit requirements by job type
- AFCI/GFCI outlets and code compliance
- Commercial vs. residential scope
Roofing
- Storm damage vs. wear-and-tear leak
- Active leak vs. inspection vs. quote
- Shingle type, flat roof, metal roof
- Insurance claim questions and process
- Full replacement vs. repair scope
- Emergency tarping vs. scheduled repair
General Contractor
- Project scope: remodel, addition, repair
- Permit requirements by job type
- Materials and finish level preferences
- Timeline and staging questions
- Subcontractor coordination scope
- Budget range and financing questions
What You Get with Orbit
Every Orbit plan at $97/month includes all of the following — no per-call fees, no add-on charges for core features.
24/7/365 Answering — Including Holidays
Orbit answers every call, every day. 3am on a holiday answers the same as 9am on a Tuesday.
Unlimited Concurrent Calls
Two calls come in at the same time? Both answered. No busy signals, no dropped leads during surge periods.
SMS Alert Within 60 Seconds
Name, number, job type, urgency, and notes — in your pocket before the caller has even hung up.
Full Call Transcript in Your Dashboard
Every word of every conversation, searchable and stored. Read transcripts or review calls anytime.
Urgency Triage — URGENT vs. Standard vs. Spam
Every call is classified before it reaches you. Emergencies rise to the top. Spam stays in the filter.
Trained on Your Business Specifics
Service area, pricing ballpark, jobs you take and do not take — Orbit answers with your actual business details.
Keep Your Existing Phone Number
No number changes, no new lines. Callers still see your number. Just forward your calls to Orbit.
Lead Dashboard with Full History
Every lead, every call, every transcript in one place. Filter by date, urgency, trade type, or status.
What Orbit Does Not Do
We would rather be honest upfront. Orbit is a lead capture and triage tool — here is what it does not handle.
-
—
Book appointments on your calendar. Orbit captures the lead with all the details you need — name, number, job type, preferred timing. You call back to confirm and schedule. Calendar integration is on the roadmap.
-
—
Process payments or provide firm quotes. Orbit can communicate your general pricing tier, but it will not give specific job quotes or handle transactions.
-
—
Answer questions about an in-progress job. If an existing customer calls with a scheduling question, Orbit captures the message but cannot access your schedule to give them an update.
-
—
Replace your judgment on emergency situations. Orbit flags emergencies and gets you the information immediately. The decision to dispatch is always yours to make.
Common Questions
What contractors ask most before getting started.
How long does setup actually take?
Can I keep my existing phone number?
Can I cancel if it is not working for me?
How long does Orbit take to learn my business?
Ready to Stop Missing Calls?
Orbit answers every call in your business name, qualifies every lead, and has your SMS summary to you within 60 seconds. Live in 24 hours. Cancel anytime.
Start Free Trial — 14 Days FreeHear Orbit answer a live call: (833) 573-5855
No contracts · 24-hour setup · Keep your existing number