Move-in window calls, renovation project quotes, commercial bids — Orbit captures every one 24/7 while you're on the job. $96/month all-in. Never miss a lead.
Unlimited concurrent calls. Move-in emergencies flagged immediately. SMS within 60 seconds of every call. Material-specific intake questions built in.
Three scenarios where the job walks to your competitor — and how Orbit stops each one.
A homeowner's furniture arrives Thursday. It's Monday. They call you — you're mid-install. You don't answer. They call the next contractor. That contractor says yes. The job is gone. This happens dozens of times a year to flooring contractors who can't answer their phone on the job site.
A caller wants to know the difference between solid hardwood and LVP for a bathroom. They leave a vague voicemail. You call back 4 hours later — they already spoke to someone else who answered, explained the options, and booked the appointment. A $9,000 job lost to a faster phone.
A house flipper calls about a 1,200 sq ft LVP install. You miss it. They find someone else. That "someone else" becomes their regular flooring contractor for 6 flips a year at $8,000 each — $48,000 in annual repeat business you'll never see because you missed one call.
Four steps. 5 minutes to set up. Works from day one.
Takes 2 minutes in your carrier's call-forwarding settings. Set it to always-forward, forward on busy, or forward after X rings. Orbit answers with your company name in under 2 rings every time.
Orbit greets callers with your business name, identifies whether it's a move-in emergency, renovation quote, commercial bid, or investor call, and asks the right intake questions — including material-specific questions based on what the caller mentions.
Every call ends with an SMS: caller name, address, material type, square footage, timeline/deadline, and callback number. Move-in window calls get an URGENT flag. Investor calls get a HIGH-VALUE flag. You see which calls to return first without reading every detail.
You already know the material, footage, and urgency before you dial. No re-qualifying. For move-in calls, you can lead with "I can do Wednesday" instead of spending 5 minutes on intake. That confidence closes jobs.
Orbit knows flooring. The intake is tuned for material type, project urgency, and job size — so every SMS you receive has exactly what you need to quote and close.
2–7 day window before furniture delivery or move-in. These customers will pay for speed. Orbit flags them immediately.
70% of homeowners planning renovation in the next 2 years. Orbit captures the full picture before you call back.
One investor relationship = 4–8 jobs per year at $6,000–$12,000 each. Orbit identifies these callers and flags them for priority callback.
Commercial flooring projects are multi-phase, high-dollar, and often turn into long-term accounts. Orbit captures commercial-grade intake.
Refinishing jobs are lower material cost with strong margins. Orbit qualifies the job before you estimate.
70% of homeowners are planning a renovation in the next two years. Flooring is the single most-requested renovation project. That's millions of calls going to flooring contractors right now — and most of them go unanswered.
The problem: You're installing LVP in a kitchen. Your phone rings. It's a homeowner whose furniture gets delivered Thursday — today is Monday. She needs flooring done by Wednesday. You don't answer. She calls another flooring contractor. He answers. He says he can do it. She books him. That's a $9,000 job gone because you were 30 feet from your phone.
The fix: Orbit answers the call, captures the move-in deadline, square footage, and material, flags it URGENT, and SMS's you within 60 seconds. You see it between cuts. You call back in 5 minutes. "I can do Wednesday" — and you just won the job.
The math for a flooring contractor who added Orbit and won 3 extra jobs per month during peak season.
Conservative scenario: 3 extra jobs/month at $8,000 average. A single missed investor account (6 flips/yr × $8,000) = $48,000/year — covers 41 years of Orbit.
Move-in window calls are classified as URGENT by Orbit. When a caller indicates they have a furniture delivery date or a move-in deadline — typically within 2–7 days — Orbit flags the call immediately and fires an URGENT SMS to your phone within 60 seconds. The SMS includes their square footage, material type, exact deadline, and callback number. These customers are not comparison shopping; they need a contractor who can commit to a timeline right now. Being the first callback with a yes is worth the entire job.
Yes. Orbit asks material-specific intake questions based on what the caller mentions. For hardwood, it asks species preference, existing subfloor condition, and whether refinishing or new install. For LVP, it asks about subfloor levelness, moisture concerns, and underlayment. For tile, it captures room type and heating element questions. For carpet, it asks about pile preference, traffic level, and pad thickness. Every SMS you receive tells you the material, square footage, and job complexity — so you can give a ballpark in the first 60 seconds of your callback.
Orbit identifies investor callers through context — phrases like "I have several properties," "I flip houses," or "I need a contractor I can call regularly" trigger a different intake flow. For investors, Orbit captures the number of active properties, the typical scope (flip vs. rental turnover vs. full renovation), preferred material tiers, and whether they want a standing relationship or per-project quoting. These callers can represent $50,000–$200,000 in annual repeat business. Orbit flags them as HIGH-VALUE to ensure you prioritize that callback.
Live 24/7 AI answering with Orbit is $96/month all-in — $1,152/year. Missed-call text-back alone is $29/month. The average residential flooring job is $3,000–$15,000. Three extra jobs won per month at $8,000 average equals $288,000 in additional annual revenue from a $1,152 investment — roughly a 250× return. Even winning just one additional job per year at minimum value ($3,000) returns 2.6× your annual cost. The math only requires that you be the first callback on calls you would otherwise miss while on the job, at night, or on weekends.
$96/month. 24/7 coverage. SMS in 60 seconds. Move-in emergencies flagged immediately. Material-specific intake built in. No contracts, no per-minute fees, no voicemail. Orbit captures every renovation quote, investor call, and move-in emergency — while you finish the floor you're laying.
See also: Orbit for Contractors · Emergency Answering Service