When a furnace dies at 10pm or a pipe bursts at 2am, your customer calls whoever answers. Orbit answers — and flags the emergency to your phone immediately. $96/month.
Orbit listens for these phrases — and variations of them — in real time. When detected, the caller is escalated immediately.
Orbit detects heating failure keywords and immediately escalates. What Orbit does: SMS you within 60 seconds with caller name, address, and contact number.
Cooling emergencies in heat waves carry real health risk. What Orbit does: Flags as high-heat-risk emergency and SMS alerts you immediately — especially when temperatures are mentioned.
Active water damage emergencies require immediate response. What Orbit does: SMS you immediately with full caller details — every minute matters with active flooding.
Electrical emergencies may involve safety hazards beyond inconvenience. What Orbit does: Immediately alerts you and advises caller on safety steps while waiting for your callback.
Possible gas leak — safety-first protocol activates. What Orbit does: Immediately advises caller to evacuate and call 911, then sends you an URGENT SMS. Orbit prioritizes caller safety over job acquisition when gas is involved.
Real example — furnace failure at 11pm on a Tuesday in January.
Phone rings at your forwarding number. Orbit picks up in under 2 rings.
The phrase "furnace stopped working" + temperature context + "two kids" triggers HVAC emergency classification. Orbit shifts into emergency response mode.
Name, address, best callback number, and a brief description of the issue — gathered naturally in conversation, not through a robotic menu.
Routine service requests, quote inquiries, and scheduling calls are handled by Orbit and logged for your morning review. You only get woken up when it's actually an emergency.
Emergency service rates are 2–5x standard rates. Missing these calls is significantly more expensive than missing a routine quote request.
Orbit cost per year: $1,152. One emergency call caught and converted = months to years of Orbit paid for — from a single phone call.
Both call types are answered live by Orbit — no missed calls, no voicemail, no lost leads. Only the escalation behavior differs.
Orbit uses contextual AI, not exact keyword matching. It understands variations — "my furnace won't turn on," "we have no heat," "the heat stopped working" all trigger an HVAC emergency flag. The system also reads urgency cues (temperature mentions, time of day, emotional tone) in addition to the core trigger phrases, which substantially reduces both false negatives and false positives.
No. Non-emergency callers are handled by Orbit without waking you. You receive a standard SMS summary at whatever time you configure. Only calls containing genuine emergency keywords trigger an immediate URGENT alert at any hour. The system is specifically designed to separate routine service requests from emergency escalations — that distinction is core to how Orbit works.
Yes. Orbit ships with pre-loaded emergency keywords for HVAC, plumbing, and electrical trades. You can add any custom keywords specific to your business through your dashboard — a pool contractor might add "pump failure," a locksmith might add "locked out with child inside." Custom keywords take effect immediately and can be updated anytime.
Orbit collects the caller's name, address, phone number, and a full description of the emergency, then sends you the URGENT SMS immediately. The caller is told their emergency has been flagged and they'll receive a callback shortly. If you don't respond within a configurable window, Orbit sends follow-up reminders. Callers are never left with voicemail — they get a live conversation and confirmation their emergency was received and logged.
Setup takes 15 minutes. Orbit starts answering your calls the same day. The first emergency call you capture pays for a year of the service.
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