Your Customers Called at 2AM. Orbit Answered.
A large share of plumbing, HVAC, and electrical emergencies happen outside business hours. Orbit answers every after-hours call in your name — detects urgent jobs, sends you an SMS alert, and makes sure the homeowner doesn't dial your competitor.
Start Free Trial Hear Orbit: (833) 573-5855What Happens When the Phone Rings at 11PM
Three trades. Three emergencies. Two very different outcomes — depending on whether you have Orbit.
No Heat at Midnight
Call goes to voicemail. Homeowner calls the next HVAC company. That contractor gets a $700 emergency job — and a repeat customer for the next 10 years.
Orbit answers, detects "no heat," flags urgent, sends you an SMS in 8 seconds. You call back in 10 minutes and book the job at 1.5× your daytime rate.
Burst Pipe at 3AM
Homeowner panics, calls the first plumber who picks up — your competitor. That emergency job is worth $1,200 minimum. You wake up to nothing.
Orbit answers, hears "burst pipe," sends an urgent alert immediately. You're on the phone with the homeowner before they've finished calling anyone else.
Sparking Outlet at 10PM
Homeowner is scared. They need someone now. Your phone is off. They find a competitor on Google, book them on the spot. You never knew the call came in.
Orbit answers in 2 rings, detects "sparking," flags it urgent. You get an SMS with their address and a callback number. You're there before midnight.
The After-Hours Problem Is Bigger Than You Think
Most contractors don't track what they lose after 5pm. The numbers are uncomfortable.
Emergencies Don't Wait for Business Hours
Plumbing leaks, HVAC failures, and electrical emergencies don't schedule themselves during the workday. The majority happen at night, on weekends, and on holidays — exactly when your phone goes dark.
Callers Who Hit Voicemail Hang Up and Dial Next
Most callers don't leave a voicemail — they call the next contractor on Google. That's not a partial loss. You don't just lose the lead; you hand it directly to a competitor who gets a customer for life.
After-Hours Emergencies Pay a Premium
Emergency rates for after-hours HVAC, plumbing, and electrical jobs run 1.5× to 2× daytime rates. A $400 same-day repair becomes a $700 after-hours call. Miss it and you lose the premium and the job.
How Orbit Handles After-Hours Calls
You set your hours. Orbit answers in your name — always. Here's what happens when the phone rings at midnight.
Answers in Your Business Name
Orbit answers with your company name and a professional greeting — day or night. The caller never knows it's AI. They get an attentive, helpful voice that takes their situation seriously.
Emergency Keyword Detection
Orbit listens for your defined emergency keywords — "burst pipe," "no heat," "sparking," "flooding," "no power." When it detects one, it flags the call urgent and fires an SMS to your phone within seconds.
Instant SMS Alert to You
You get a text with the caller's name, phone number, address, and the exact situation they described. You decide whether to call back immediately or let it queue for morning. The choice is yours — but now you have one.
Non-Emergency Lead Capture
After-hours calls that aren't emergencies get full lead intake — job type, location, preferred callback window. You wake up to a complete list of overnight leads, ready to prioritize and call back.
Orbit vs. a Generic After-Hours Answering Service
Generic services take a message. Orbit triages emergencies, alerts you in real time, and pays for itself on the first job it recovers.
| Feature | Generic After-Hours Service | BizBot Orbit |
|---|---|---|
| Answers 24/7 including holidays | Sometimes (holiday surcharge) | ? Always included |
| Emergency keyword detection | ? No — takes a message | ? Instant triage |
| Urgent SMS alert to contractor | ? Email only, often 15+ min delay | ? SMS in seconds |
| Understands trade terminology | ? Generic scripts only | ? Trained on HVAC, plumbing, electrical |
| Captures full job details | Name and phone only | ? Address, job type, urgency, timeline |
| You define emergency keywords | ? Fixed scripts, no customization | ? Fully configurable |
| Cost | $150–$500/mo + per-call fees | $96/mo all-in |
| Setup time | 1–3 weeks contract + setup | ? Live in 48 hours |
One After-Hours Job Pays for Orbit for Years
The math is hard to argue with. One recovered emergency job covers your Orbit subscription for 18+ months.
Simple, Flat Pricing
No per-minute charges. No after-hours surcharges. No setup fees.
Full 24/7 after-hours answering, emergency triage, urgent SMS alerts, and complete lead capture. See all plans →
Start Free TrialNo credit card required. Cancel anytime.
FAQ
After-Hours Answering Questions
What contractors ask before setting up Orbit for after-hours coverage.
What happens when a homeowner calls about an emergency after hours?
How much do after-hours emergency jobs pay compared to daytime work?
What trades benefit most from after-hours answering?
Can I set my own after-hours hours and emergency keywords?
What does an after-hours answering service for contractors cost?
Stop Losing After-Hours Emergency Jobs to Your Competitors
Start your free trial and Orbit answers tonight. Or call the demo line right now — hear exactly how it handles an after-hours emergency in your trade.
Start Free Trial Call Demo: (833) 573-5855 View all plans at bizbottech.com/pricing →$96/mo all-in · 48-hour setup · No contracts
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